Update - 99% of Power in Spain has been restored by bringing national substations back online, restoring power & telecommunications systems.
Apr 29, 2025 - 08:18 UTC
Apr 29, 2025 - 08:18 UTC
Update - We are continuing to investigate this issue.
Apr 28, 2025 - 14:08 UTC
Apr 28, 2025 - 14:08 UTC
Investigating - We are currently monitoring ongoing energy supply issues across Spain, which started at about 11:30 GMT today and have been causing instability in various sectors, including telecommunications. While Direct Telecom’s core systems and networks are fully operational and supported by backup power solutions, localized power outages and energy restrictions may affect individual customer connectivity, particularly in mainland Spain.
At this time, our services remain stable. However, customers who do have electricity may experience intermittent issues such as slower connections, brief service interruptions, or degraded call quality depending on local conditions.
Our engineering teams are in close coordination with national infrastructure providers to minimize any potential disruptions. We have enhanced monitoring and response protocols in place and will continue to update you if the situation changes.
This issue has also affected National Mobile operators, leaving clients unable to use the call service, but it seems 4G data is mostly intact enabling clients to communicate via WhatsApp.
We have been told the national power grid may take 6 to 10 hours before it is fully operational.
— Direct Telecom Support Team
Apr 28, 2025 - 14:07 UTC
At this time, our services remain stable. However, customers who do have electricity may experience intermittent issues such as slower connections, brief service interruptions, or degraded call quality depending on local conditions.
Our engineering teams are in close coordination with national infrastructure providers to minimize any potential disruptions. We have enhanced monitoring and response protocols in place and will continue to update you if the situation changes.
This issue has also affected National Mobile operators, leaving clients unable to use the call service, but it seems 4G data is mostly intact enabling clients to communicate via WhatsApp.
We have been told the national power grid may take 6 to 10 hours before it is fully operational.
— Direct Telecom Support Team
Apr 28, 2025 - 14:07 UTC
Update - All Direct Telecom clients have had service restored in the Valencia region
Nov 05, 2024 - 15:21 UTC
Nov 05, 2024 - 15:21 UTC
Update - Reports indicate that work is ongoing and lots of progress is being made every hour that goes by to re-establish communications for the users in the more severely affected areas.
Oct 31, 2024 - 16:12 UTC
Oct 31, 2024 - 16:12 UTC
Update - We are continuing to investigate this issue.
Oct 30, 2024 - 10:01 UTC
Oct 30, 2024 - 10:01 UTC
Investigating - Many communications systems have been damaged due to the DANA storm in Valencia affecting Fibre Optics lines as well as Mobile services since 29/10/24. Engineering teams are working hard to get all systems back online as soon as possible.
Oct 30, 2024 - 10:00 UTC
Oct 30, 2024 - 10:00 UTC
About This Site
Welcome to your go-to resource for real-time updates on the network status and connectivity across our service regions. At Direct Telecom, we are committed to ensuring transparent and prompt communication regarding our service availability and performance.
Fibre Optics Broadband - XFN
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Operational
Fibre Optics Business Broadband
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Operational
4G Home Broadband
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Operational
SkyWire Internet Broadband
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Operational
dT Media TV
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.